Mind & Memory Counselling and Psychotherapy Effective date: 01.04.2026 Last updated: 02.04.2026

At Mind & Memory Counselling and Psychotherapy, I am committed to protecting your privacy and handling your personal information with care, sensitivity, and respect.

This Privacy Policy explains how I collect, use, store, and protect your personal data when you visit this website, complete the contact form, or get in touch about therapy services.

Mind & Memory Counselling and Psychotherapy is the data controller for the personal information collected through this website.

Business name: Mind & Memory Counselling and Psychotherapy Address: 78 Warwick Rd, Kenilworth CV8 1LL Email: letstalk@mindandmemorytherapy.com

Phone: 07834 336444

If you have any questions about this Privacy Policy or how your information is handled, please contact me using the details above.

When you use this website or contact me through the embedded Google Form, I may collect personal information such as:

your name your email address your phone number, if you choose to provide it the contents of your message or enquiry any other information you choose to share in your form submission

Because this is a counselling website, the information you provide may include sensitive personal data, including information about your health, emotional wellbeing, or personal circumstances.

I may also collect limited technical information about how visitors use the website through Google Analytics and Google Tag Manager, such as:

IP address or approximate location data device type browser type pages viewed time spent on the site actions taken on the website, including conversion-related activity 3. How I use your personal information

I use the information you submit through the website only to:

respond to your enquiry communicate with you about therapy services discuss whether you would like to arrange an initial session or discovery call manage and administer enquiries improve the performance and usability of the website through analytics data

I do not use website enquiry data for newsletters, marketing emails, or unrelated promotional activity.

Under UK data protection law, I rely on the following lawful bases for processing your personal data:

Legitimate interests — to receive and respond to enquiries about therapy services, manage initial contact, and administer my practice in a way that people would reasonably expect. Consent — where you choose to provide sensitive information through the contact form or where consent is required for certain cookies or tracking technologies.

Where you provide information that reveals health or wellbeing details, this may be treated as special category data under UK GDPR. In those cases, I process that information only where I have an appropriate lawful basis and condition for doing so.

Your information may be collected when:

you complete the embedded Google Form on this website you contact me directly by email or phone you use or interact with the website analytics and conversion tracking tools record website usage data 6. Who I share your information with

Information submitted through the website is used by Lisa only and solely for replying to your enquiry for therapy services.

However, some data may be processed or stored by trusted third-party service providers that support the website and communications, including:

Gamma — website hosting/platform Google Forms — collection of website enquiries Google Analytics 4 (GA4) — website analytics Google Tag Manager (GTM) — tag and conversion tracking management Google Search Console (GSC) — website performance monitoring in search

These providers act as service providers/technology platforms and may process personal data on my behalf as part of delivering their services.

I do not sell your personal information to third parties.

Some of the third-party providers used in connection with this website may store or process personal data outside the UK.

Where this happens, I will take reasonable steps to ensure that your personal information is protected appropriately and handled in line with applicable data protection law.

Website enquiry data will generally be kept for up to 3 years from the date of your last contact, unless there is a legal, regulatory, or legitimate business reason to keep it for longer.

Analytics data is retained in accordance with the settings and retention controls used within the relevant Google tools.

Personal data will not be kept for longer than necessary. Retention periods should be based on business need and documented clearly.

This website uses cookies and similar technologies to help it function and to understand how visitors use the site.

In particular, the site uses:

Google Analytics 4 Google Tag Manager

These tools help measure website traffic and track conversion-related actions so that website performance can be understood and improved.

Cookies and similar technologies are regulated under PECR, and website users should be given clear information about what is used and why.

If the site uses a cookie banner or consent tool, you can manage your preferences there.

I take reasonable steps to protect the personal information submitted through the website and to reduce the risk of loss, misuse, unauthorised access, disclosure, or alteration.

However, no website or online transmission can ever be guaranteed completely secure, so you should avoid submitting information that you would not wish to share online unless necessary.

Under UK data protection law, you may have the right to:

request access to the personal information I hold about you request correction of inaccurate or incomplete information request deletion of your information in certain circumstances object to processing in certain circumstances request restriction of processing in certain circumstances request transfer of your information where applicable withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact me at:

If you have concerns about how your personal information is handled, I would welcome the chance to address them first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters. The ICO explains that individuals should be told about their right to complain as part of privacy information.

This website may contain links to other websites or services. If you follow a link to another website, please note that it will have its own privacy policy and I am not responsible for how that website handles your information.